FAQS

WHAT ARE SHIPPING TIMES AND COSTS?

Shipping time depends on where you are based.
About the costs it depends on how fast of the delivery you want.

WHAT PAYMENT METHODS CAN I USE?

You can see the Payment options by scrolling to the end of this page.

WHAT IS YOUR EXCHANGES, RETURNS AND REFUNDS POLICY?

You can read all of them at OUR POLICIES section which you can also find at the end of this page.

HOW DO I CHANGE OR CANCEL MY ORDER?

We know how important your order is, so we aim to fulfill orders as quickly as possible! While we cannot cancel or change an order once it has been placed, you are welcome to return your items in accordance with our Easy Returns Policy once your order has been delivered to you.

TRACK YOUR ORDER

Based on current processing times, please allow up to 2 business days for your tracking information to be updated and available.
You can also track your order by entering your email address and order number on our Track Order page.Thank you for your patience!

I PLACED AN ORDER, BUT NEVER RECEIVED A CONFIRMATION EMAIL.

If you do not receive an email from Fashion Foxy within a few hours of placing your order, be sure to check your personal Spam folder. Alternatively, the email address on file might be spelled incorrectly.

If you are still unable to locate the confirmation email for your order, please contact our Customer Care team via the Contact Us page.

WHY WAS MY ORDER CANCELLED?

There are several reasons why your order may have been cancelled:

The item(s) sold out.
There is a delay in replenishment for your item(s).
We are unable to verify your billing information and/or your billing address does not match the credit card on file for the order.
If the billing address stated on the order does not match with what the credit card issuer or bank has on file, please contact your credit card issuer or bank to verify that the billing information is correct. Once updated, you may create a new order using the correct billing address.

Note: If your order is cancelled for any of the reasons above, you will receive an email confirming your order’s cancellation.
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